Terms, Conditions & Payment

Reservation

1) After receiving your booking request, one of Great Wall Tours experienced travel agents will be assigned to assist you in building a pleasant travel plan that best suits your interests.

2) The final booking will be processed and be secured only upon the receipt of a non-refundable deposit of $90 ($150 for the booking of Yangtze River Cruise) from you. Your balance is to be due at least 20 days prior to departure.

3) It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date. A full payment by credit card is required at the time of your last-minute booking made within 15 to 1 day prior to the actual traveling date.

4) When your booking is confirmed, you will receive a confirmation letter from Great Wall Tours that the proposed flights, hotels, and tours are available. If any conditions should change after the confirmation, Great Wall Tours reserves the right to make changes and provide you with the similar alternative options.

Cancellation Refunds

We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Great Wall Tours less any cancellation fee that is applicable. With in 14days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:-
No less than 30 days before departure: $50
30 to 21 days before departure: $90
20 to 7 days before departure: $150
6 to 3 days before departure: 50% of the full payment.
2 to 0 days before departure: 100% of the full payment.
No-show travelers will be charged 100% of the full payment

After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

Special Notes For Yangtze River Cruise: the payment for the Yangtze River Cruise can not be refunded if the cancellation notice is received less than 35 days prior to the date of the cruise.

Alteration of Itinerary

Alternations to your itinerary before the booking is processed are happily processed free of charge. We want to provide the best tour possible for you. Alterations after you have received your booking confirmation letter will attract a fee of $25.00 per request.

Great Wall Tours reserves the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond its control make such alteration necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged accordingly. If the tour has is to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.

Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Great Wall Tours accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Insurance

Great Wall Tours tour packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Great Wall Tours is not applicable where only hotel or flight booking are purchased through Great Wall Tours.

Complaints and Claims

Shall you feel unsatisfied with any service Great Wall Tours has provided, please notify your local tour guide or your travel advisor immediaitly to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Great Wall Tours will not be liable for any claims made later than 15 days after the completion of your tour.

Communications

You can contact Great Wall Tours via the web form from www.greatwalltour.com, email, fax, or phone. If for any reason, you fail to receive any reply from Great Wall Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Great Wall Tours immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

Responsibility

Great Wall Tours shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Great Wall Tours's control. Neither Great Wall Tours nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

Great Wall Tours shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Great Wall Tours.

Great Wall Tours is not responsible for clients failure to comply with customs regulations.

Great Wall Tours is not responsible for the stolen and lost of any customers valuables items of tourists that is due to the negligence of the customer.

Great Wall Tours reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Great Wall Tours has cancelled any tour prior to the commencement of the tour, Great Wall Tours is liable for a full refund of the money received by Great Wall Tours.

Many of Great Wall Tours tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Great Wall Tours, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Great Wall Tours reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.